Terms and Conditions

Welcome to Sober Life!

These terms and conditions outline the rules and regulations for the use of Sober Life's Website, located at https://soberlife.uk.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Sober LIfe if you do not agree to take all of the terms and conditions stated on this page.

Scope of Services and Goals:

Coaching programmes typically include a minimum of 6 one-to-one or group sessions, homework exercises and check in communications.

Coaching Relationship and Roles:

A coach supports clients in achieving self-defined goals. Coaching is not a linear journey and a commitment from both parties to seeing the programme through is necessary in order to maximise the opportunities for transformation and achieving the desired change/s. The more investment in the process, the better the outcomes. A coaching contract will be signed and agreed by both parties before a session or programme commences.

Client Responsibility:

Clients are expected to attend all planned sessions, work on strategies and activities outside of appointments and stay in touch during the process as agreed. Clients are responsible for their own decisions, actions and results.

Confidentiality:

Information shared with a coach will remain confidential with specific exceptions related to legal requirements and risk of harm.

Fees and Payment Terms:

Payment for programmes or individual sessions must be agreed and paid upfront/ in advance of working together.

Cancellation and Rescheduling Policy:

As much notice as possible is to be given by either party if a session needs to be cancelled or rearranged. Cancellations made at the last minute by clients, 24 hours or less prior to an appointment, may incur a charge.

Termination Clauses:

Should the coaching relationship break down and be irretrievable then both parties reserve the right to terminate the contract at any time.

Liability disclaimer:

Coaching is not therapy or counselling and Kaela Banthorpe does not give medical advice. The client undertakes coaching at their own risk.

Refund Policy:

We hope you are satisfied with your purchase and encourage you to fully engage with all strategies in the programme. If you request a refund after the start date, please provide proof the programme didn’t work for you. Refunds cannot be issued without this proof, and instalment payments must still be completed.

If a refund is granted, all rights to use programme materials will end immediately.

Refund requests made before the start date are not eligible. All other refunds are at the discretion of Kaela Banthorpe Life Coaching.

Late payments may incur a small interest charge. For questions or assistance, please contact Kaela Banthorpe Life Coaching on kaelalifecoach@protonmail.com.